At CXP Your Customer Experience is our vision
NOW Your Contact Center Powered by AI
All the tools you need, all in one place
OMNI Channels Supported Platform
Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.
Drive Digital to Human Engagement
Leverage AI to drive and connect all customer engagement, from automated digital messaging to self-service and human interaction.
Understand Every Customer
Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time.
Driving Engagement Excellence
Auto Call Distribution(ACD)
Route all customer interactions with skills-based and intelligent routing. Ensure every customer gets the right support from the right agent, every time.
Inbound (Voice & Digital)
Make it easy for customers to connect with you from anywhere. Be ready to answer their questions, offer support and exceed expectations across channels.
IVR and self-service
Provide a smarter, smoother interactive phone experience. Drive better customer experiences while making business more profitable with call center IVR solutions
Outbound (Voice - Digital)
Proactively reach customers via the channels they prefer. Increase customer engagement, response rates and revenue with targeted outbound campaigns.
Unified Collaboration
Enable easy collaboration and communications to break down your silos and work together as one — all from a single platform or third-party solution.
Customer journey analytics
Measure and monitor your customer experience so that you can identify where things are working to help reach targeted KPIs & where things may be broken.
Unified Communications &More
Agent copilot
Provide your customer service agents with the AI partner they need to surface data, automate repetitive manual tasks and improve service quality in every interaction.
Virtual agent
Make self-service better with AI-powered bots that understand the context and act like human agents to deliver a superior experience, no matter when.
Knowledge management
Make knowledge easier to create and edit, deliver, and monitor and measure across all the channels your agents use every day with native artificial intelligence.